file a complaint

Kansas Long-Term Care Ombudsman Program

A state-wide advocacy organization seeking to improve long-term care facility residents' quality of life and care.  Ombudsman investigate and work to resolve complaints made by or on behalf of residents of long-term care facilities.  In handling complaints, Ombudsmen respect resident and complainant confidentially, encourage resident empowerment, and focus complaint resolutions on the resident’s wishes.

 All investigations are confidential and provided at no charge.

Call us at: 1-877-662-8362(toll-free) or 785-296-3017
Email us:
Fax us at: 785-296-3916
Write us at: 900 SW Jackson, Suite 1041, Topeka, Kansas 66612
To submit a complaint on-line: click HERE

Kansas Department For Aging and Disability Services

The Kansas Department for Aging and Disability Services (KDADS) licenses and regulates Kansas's long-term care facilities and provides a toll-free telephone system through which consumers may file complaints. KDADS is responsible for investigating allegations of abuse, neglect, exploitation, and failure to provide adequate care and services to residents in adult care homes. 

Tips when reporting to KDADS:

  • Keep notes of your report
  • Provide facility name and address
  • Request a surveyor contact you when conducting an investigation
  • Request and retain an intake number
  • Request to receive a determination letter

Information on how to contact the hotline is listed below:

Toll Free: 1-800-842-0078 
By Fax: 785-296-0256

Kansas Adult Protective Services

Adult Protective Services (APS) responds to reports of abuse, neglect or exploitation of adults. Intervention is available to adults age 18 and older who are unable to protect themselves. This includes individuals who have physical, emotional or mental impairments. 

APS provides this service for adults who reside:

  • in the community
  • in facilities licensed or certified by the Department for Children and Families
  • in adult care homes and other facilities licensed by the Kansas Department for Aging and Disability Services when the alleged perpetrator is not a resident of or on the staff of the facility 

Toll-Free: 1-800-922-5330

Attorney General's Medicaid Fraud Control Unit

The Attorney General’s Office works to protect Kansas citizens and the Kansas Medicaid program by identifying, investigating and prosecuting Medicaid provider fraud, as well as physical abuse, neglect, and financial exploitation of dependent adults in residential care facilities and board and care facilities that receive Medicaid funding. The Medicaid Fraud and Abuse Division has statewide jurisdiction to investigate and prosecute allegations involving these areas of fraud and abuse.

Toll-free: 1-866-551-6328