Kansas Long-Term Care Ombudsmen are advocates for residents rights.  Paid and volunteer staff work to protect the quality of life and quality of care for Kansans who live in long-term care settings, such as nursing homes, assisted living facilities, and home plus facilities. 

Ombudsmen do not regulate long-term care facilities, but they do work with residents, their families, providers and other agencies to resolve problems and concerns.

Some of the ways ombudsmen help long-term care residents include:

  • Advocating for person-centered approaches by providers to meet the needs and honor the preferences of residents;
  • Working to resolve complaints and issues on behalf of residents.
  • Telling residents about their rights.
  • Providing information and support for resident and family councils.
  • Helping residents and families learn about long-term care.
  • Working to to bring about change that improves care at the local, state, and national levels.


Upcoming Training Events

PCT working not working Oct 17 Nov 7 2023

We Invite you to join us for our next one-hour Person Centered Approaches Session

"Working/Not Working"  

Person Centered Care requires Person Centered Thinking! 

The Office of the State Long-Term Care Ombudsman invites you to a 1-hour Virtual training covering person-centered best practices and practical application tips. Our next session: "Working/Not Working," will introduce you to an everyday learning skill to help you build on learning what is Important TO the person to be happy and content & what is Important For the person to be healthy, safe, and valued in their community. This skill examines what is working and what needs to change from the person's perspective and from family, staff, and other perspectives. When done in a manner where a person feels listened to and builds on common ground while being unconditionally constructive, it can help determine what needs to stay the same and what needs to change to provide person-centered care.

Our Training Coordinator, Tammy Costlow, a Mentor Trainer for The Learning Community for Person-Centered Practices and Charting the LifeCourse Ambassador and Coach, will present this session. The training is free to attend and open to anyone.  The training is free to attend and open to anyone. 

Register in advance using the link below for the date of your choice. You will receive an email with the information you need to join the Zoom training.  

October 17, 2023
10:00 - 11:00 am Central Time
Register Here


November 7, 2023
2:00 - 3:00 pm Central Time
Register Here

A recording of the Person Centered Thinking CORE SKILL session “Important TO Important FOR” is available for viewing.  While we are not planning to record subsequent sessions, the initial session will remain available for ANYONE to view (or review) until this series is complete later this year. 

To view the recording click the button below to view the recording, then enter this password: !ubdCRE0

Volunteer button 3

Click here for information about becoming an Ombudsman Volunteer

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