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Kansas's Long-Term Care Ombudsman Program works to resolve complaints and issues on behalf of individuals residing in long-term care settings, such as nursing homes, assisted living facilities, and personal care homes. Ombudsmen empower residents by educating them on their rights under federal and state law and advocate for those who are unable to advocate for themselves, to ensure that they receive the highest quality of care.  They also work to bring about change that improves care at the local, state, and national levels.

Virtual Family Council

A Resource for People with Loved Ones in Long-Term Care During COVID-19

Family and friends who are unable to see loved ones living in long-term care facilities because of the COVID-19 emergency may struggle with changes in protocol, rights and policies. The Kansas Long-Term Care Ombudsman Program is available to help with a new statewide resource called Virtual Family Council.

The program offers bi-monthly online meetings with the State Long-Term Care Ombudsman. Anyone can participate and ask questions, share concerns, or just listen to learn and gather information. These meetings will not address specific issues regarding a resident or a facility.

How to Attend

Meetings are by-monthly on Wednesday afternoon between 4:00 - 5:00 pm.

Dates for upcoming meetings:
Wednesday, July 22
Wednesday, August 5
Wednesday, August 19

If you would like to attend, email Barbara Hickert at  barbara.hickert@ks.gov and use 'Virtual Family Council' in the subject line to receive meeting link and instructions.  

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