Make a Difference in Someone's Life!

We are always looking to bring additional volunteers into our program. Our program is able to provide advocacy because of the dedicated people who volunteer their time, energy, and efforts to help our most vulnerable Kansans.

If you have a passion for helping the elderly and others who live in long-term care facilities, then we have a volunteer opportunity waiting for you. Become an ombudsman volunteer and help improve the quality of life for residents in a facility near you!

What does an Ombudsman do?

Certified Ombudsman Volunteers are independent citizen advocates who listen to and address the concerns of residents living in long-term care facilities. They investigate concerns and complaints, work with those involved to resolve problems, and help to ensure resident rights and dignity. Matters can range from the food service to issues with daily care. Respect for the residents, their privacy, and confidentiality is paramount. Residents determine the ombudsman's level of involvement.

Some of the key functions of Volunteer Ombudsmen are:

• Identify, investigate and resolve complaints made by or on behalf of residents;
• Provide information to residents about long-term care services and their rights;
• Advocate for changes to improve residents’ quality of life and care.

What experience is required?

No experience is required. Training, ongoing supervision and support are provided by a Regional Ombudsman. The most important requirements are compassion, respect for the older adults and common sense. A positive attitude, the ability to communicate effectively, listening and problem solving skills are valuable.

Who can volunteer?

This role is best suited for someone who enjoys a flexible schedule, has 1 or more hours a week to give, and a willingness to learn and use listening and problem solving skills.

Volunteers must be at least 18 years old, have available transportation, and be able to pass a criminal records check and the conflict of interest screening. The availability to attend 36 hours of initial training and 18 hours of continuing education annually is required.

How do I apply?

If you are interested in becoming a Volunteer Ombudsman, and then complete this Volunteer Ombudsman Application.

Still have questions?

• Check out our Frequently Asked Questions
• Call us toll-free at 1-877-662-8362
• Email us at LTCO@ks.gov

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