Kansas Long-Term Care Ombudsmen are advocates for residents rights.  Paid and volunteer staff work to protect the quality of life and quality of care for Kansans who live in long-term care settings, such as nursing homes, assisted living facilities, and home plus facilities. 

Ombudsmen do not regulate long-term care facilities, but they do work with residents, their families, providers and other agencies to resolve problems and concerns.

Some of the ways ombudsmen help long-term care residents include:

  • Advocating for person-centered approaches by providers to meet the needs and honor the preferences of residents;
  • Working to resolve complaints and issues on behalf of residents.
  • Telling residents about their rights.
  • Providing information and support for resident and family councils.
  • Helping residents and families learn about long-term care.
  • Working to to bring about change that improves care at the local, state, and national levels.


Upcoming Training Events

Importance of Environment

Person Centered Care requires Person Centered Thinking!

The Office of the State Long-Term Care Ombudsman invites you to a 1-hour VIRTUAL training covering person-centered best practices and practical application tips. Our Training Coordinator, Tammy Costlow, a Mentor Trainer for The Learning Community for Person-Centered Practices and Charting the LifeCourse Ambassador and Coach, will present this session.

Importance of Environment 

This session will discuss 4 different types of environments. It will also touch on responses a person may exhibit when something happens in the present that reminds the person of the negative past. This information can aid to recognize responses essential to providing trauma informed care and help support people experiencing difficulties.  Even better it may help prevent future difficulties.

The training is free to attend and open to anyone. 

We are offering two sessions of this training for you to choose from: May 31st from 2 -3 pm, or June 16th, from 2 -3 pm, via ZOOM.
Register in advance using the link to the date of your choice below. You will receive an email with the information you need to join the training.  

May 31, 2023
2 pm - 3 pm Central Time
Register Here


June 16, 2023
2 pm - 3 pm Central Time
Register Here

A recording of the Person Centered Thinking CORE SKILL session “Important TO Important FOR” is available for viewing.  While we are not planning to record subsequent sessions, the initial session will remain available for ANYONE to view (or review) until this series is complete later this year. 

To view the recording click the button below to view the recording, then enter this password: !ubdCRE0
Volunteer button 3

Click here for information about becoming an Ombudsman Volunteer

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